After the Apology: Moving Forward Together

KUALA LUMPUR, Nov 3, 2025: Utusan Malaysia has welcomed the end of the controversy following Housing and Local Government Minister Nga Kor Ming’s apology over his remarks against one of its reporters, which sparked backlash last week.

I must commend the response from Media Mulia group editor Mohamad Azlan Jaafar, who graciously accepted Nga’s apology and described it as a positive step forward.

Media Mulia is Utusan Malaysia’s publisher.

His tone and professionalism helped steer the situation toward resolution rather than prolonged friction — a reminder that leadership in the media can also set the tone for national discourse.

Nga had come under criticism after reprimanding an Utusan Malaysia journalist during the pre-launch of his ministry’s “I Lite U” project in Kuala Lumpur. The reporter had asked why the programme’s name was in English rather than Malay, a query that touched on sensitivities surrounding the use of the national language in official programmes.

In his clarification, Nga retracted any remarks that may have caused discomfort and emphasised the government’s commitment to media freedom. He also held an informal session with media representatives, signalling his intent to move forward constructively.

Mohamad Azlan noted that his organisation merely carries out its journalistic duties without prejudice, adding that “this is the only way we can build a respected media institution.” His calm stance allowed the issue to be put to rest and enabled all parties to continue their work without unnecessary distraction.

A Teachable Moment for All

So, what can we take away from this episode?

While Nga’s reaction was understandably criticised, there is also a lesson for the media fraternity. Journalists have every right — and responsibility — to ask challenging questions. But as in all communication, tone matters. A respectful approach does not weaken the question; it strengthens the professionalism behind it.

For instance, the query could have been framed like this:

“YB, considering the government’s emphasis on Bahasa Malaysia in official communication, would it be more appropriate for the Visit Malaysia Year 2026 slogan to be presented in the national language?”

A question phrased in this way remains direct and relevant, yet invites a constructive response rather than confrontation.

Perhaps this is a timely reminder for both sides — media organisations could consider strengthening their training in press-conference etiquette and questioning techniques in both Bahasa Malaysia and English. Likewise, ministers and public officials may benefit from ongoing crisis-communication and media-engagement briefings.

Call to Action

A healthy media environment thrives on mutual respect. Journalists should feel empowered to ask questions confidently and courteously, while leaders must respond with patience, openness and humility.

If we want a media landscape that promotes accountability, fairness and dignity, then we all have a role to play — journalists, leaders and readers alike